If you have multiple email accounts, check the email account that you provided when you purchased Office 2010 online. Try searching your email for the word “Microsoft” or the name of the company where you bought Office. Try the following to find this confirmation email:Ĭheck your spam, bulk, or junk mail folders for the email. As with most customer support, got a foreign person and kind of had trouble understanding each other.If you purchased and downloaded Office from an online store, the product key should be in your email receipt. During the prompts, it asked me if I wanted them to text me a link for some type of app and I said no on that and was able to connect to a live person shortly after that. It didn't take as long as I thought it would.
In your case, even if you have trouble activating and have to call them, I don't think you will have an issue if you are sure the key is genuine. When installing office, did they stop requiring you to enter the product key during installation? Typically I will only try to buy genuine products, just for the sake of could cause more issues later on going non genuine. I have an installation folder for this version so guess that means I downloaded it from somewhere but not sure where. But me not having this version wrote down on my key list and not having a cd for it is kind of bugging me as to where and how I got it. But I only try to buy genuine versions, I know still possible to get a fake product. I really can't recall how this happened, don't recall where I got this version from. So unless I use a different key, that one is not getting activated. According to them, the product key I gave them is a non genuine key. He was aware this was Office 2010 and it didn't cause any problems." The writer above said that when he called a person, Microsoft said that there were no circumstances that would allow them to activate Office 2010, but the person he was talking to was incorrect, because my representative was actually able to do it. I was able to read off the 9 block x 6 digit activation ID to him, and he responded with an 8 block x 6 digit code, which successfully activated my product. I chose that option and got a live person. However, the text instructions offered to connect me a representative. I did so, but the text instructions did not work. It asked if it could send me a text with instructions. When I called the number I got a computer asking me through some prompts.
I called the number given at the website (I'm in the USA).
The process was a little long but it ended up working. I also found the following comment from someone who apparently used that 866 number very recently: I don't know if it will help, but worth an attempt? Below is link to supposed official MS work-around if standard activation attempts for Office 2010 fail.
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